Welcome to KnowSeat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you use our app:
- Account Information: Name, email address, phone number when you register
- Profile Information: Profile picture, preferences, and settings
- Payment Information: Payment method details for seat exchange transactions (processed securely through third-party payment processors)
1.2 Location Information
KnowSeat requires access to your device's location to provide core functionality:
- Real-time location for finding nearby available seats on metro trains
- Matching seat seekers with seat offerers within proximity
- Calculating distance-based seat availability
Important: Location data is only collected when you actively use the app and have granted location permissions. You can revoke location access at any time through your device settings.
1.3 Camera Access
We request camera access for the following purposes:
- Profile Photo: To allow you to take or update your profile picture
- QR Code Scanning: For quick seat verification and transaction completion
- Document Verification: If required for identity verification purposes
Note: Camera access is only used when you explicitly initiate a camera-related action. We do not access your camera in the background or without your knowledge.
1.4 Device Information
We automatically collect certain device information, including:
- Device type and operating system
- Unique device identifiers
- App version and usage statistics
- Crash logs and performance data
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our seat exchange services
- Match seat seekers with seat offerers based on location and preferences
- Process transactions and payments
- Send notifications about seat availability and transaction updates
- Improve our app and develop new features
- Ensure safety and security of all users
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- With Other Users: Limited profile information is shared with other users during seat exchange transactions (e.g., first name, profile picture, coach/seat location)
- Service Providers: With third-party vendors who help us operate our services (payment processors, analytics, cloud services)
- Legal Requirements: When required by law or to protect our rights and users' safety
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and receive a copy of your data
- Correct inaccurate or incomplete data
- Delete your personal data
- Withdraw consent for data processing
- Data portability
- Object to certain types of processing
7. Children's Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information.
8. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@knowseat.com
- Website: https://knowseat.com