These Terms & Conditions ("Terms") govern your use of the KnowSeat mobile application, the website www.knowseat.com and related services (together, the "Service"). The Service is owned and operated by Rajesh Kumar Gaba, a sole proprietorship doing business as "KnowSeat", with its address at SF, F-62, Flat No. 6, Siddhivinayak Apartments, Humayunpur Area Road, Humayunpur, Safdarjung Enclave, New Delhi, Delhi – 110029, India ("KnowSeat", "we", "us" or "our").
By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use the Service.
1. Eligibility
- You must be at least 18 years old, or use the Service under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
- You must have a valid Indian mobile number and hold a valid ticket or card for your metro journey.
- You may hold only one account.
2. The Service
KnowSeat is an information and coordination platform. It lets commuters who are about to get off a metro train share that their seat will be free, and lets standing commuters in the same coach request that seat. The seat handover happens between the two commuters and is confirmed with a one-time code.
- KnowSeat does not own, sell, reserve or guarantee any metro seat, and does not claim any right over metro property.
- Seat availability depends on other commuters and can change at any time.
- KnowSeat is not affiliated with, endorsed by or officially connected to the Delhi Metro Rail Corporation (DMRC) or any other transit authority.
- You must follow all DMRC rules at all times. Seats reserved for senior citizens, women and persons with disabilities must never be offered or requested through KnowSeat.
3. Fees and payments
3.1 Convenience fee
Requesting a seat through Seat Swap carries a convenience fee between ₹3 and ₹20, based on how crowded the line is. The exact fee is displayed before you pay. Current prices are listed on our Services & Pricing page. All prices are in Indian Rupees and include applicable taxes.
3.2 Payment processing
Payments are processed by Paytm Payment Gateway using UPI, debit/credit cards or net banking. By paying, you also agree to the terms of the payment gateway and your bank. KnowSeat does not store your card, UPI or bank credentials.
3.3 Upcoming services
NCMC card recharge and metro QR tickets are marked "coming soon" and cannot be purchased until they are launched. Additional terms may apply to them when they launch.
4. KnowSeat Rewards
- New users receive 20 welcome points. Offering your seat and completing a verified handover earns 2 to 10 points. You can also add points, at ₹1 for 1 point.
- Use your points when you claim a seat. 1 point = ₹1 off that seat claim.
- Added points expire 1 year after you add them. Points cannot be transferred, exchanged for cash, or withdrawn to a bank account or UPI.
- Points earned through fraud or misuse may be reversed.
- We may change or end the rewards programme, or cancel points obtained through fraud, abuse or error, with reasonable notice where required by law.
5. Refunds and cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.
6. Your responsibilities
You agree not to:
- post false seat offers, requests or handover confirmations;
- harass, threaten or behave inappropriately towards other commuters;
- use the Service without a valid metro ticket, or in breach of DMRC rules;
- create multiple accounts or manipulate the rewards programme;
- use bots, scripts or reverse-engineer the Service; or
- use the Service for any unlawful purpose.
7. Intellectual property
The KnowSeat name, logo, app, website, designs, text, graphics and software are the property of KnowSeat or its licensors and are protected by Indian and international intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the app for its intended purpose. You may not copy, modify, distribute, sell or create derivative works without our prior written permission. Feedback you send us may be used to improve the Service.
8. Disclaimers
The Service is provided on an "as is" and "as available" basis. We do not guarantee that a seat will be available, that another commuter will complete a handover, or that the Service will be uninterrupted or error-free. Seat predictions and crowd levels are estimates.
9. Limitation of liability
To the maximum extent permitted by law, KnowSeat will not be liable for any indirect, incidental, special or consequential loss, or for disputes between commuters. Our total liability for any claim relating to the Service is limited to the amount you paid to KnowSeat for the transaction giving rise to the claim, or ₹1,000, whichever is lower. Nothing in these Terms limits liability that cannot be limited under applicable law, including the Consumer Protection Act, 2019.
10. Indemnity
You agree to indemnify KnowSeat against claims, losses and expenses arising from your breach of these Terms, your misuse of the Service or your violation of any law or third-party rights.
11. Suspension and termination
You may stop using the Service and delete your account at any time from the app or through our account page. We may suspend or terminate your account, with or without notice, if you breach these Terms, misuse the Service, act fraudulently or if required by law. On termination, unused reward points lapse. Payments already made for completed swaps are not refundable except as set out in the Refund & Cancellation Policy. Sections that by their nature should survive termination (including 7, 9, 10 and 12) will survive.
12. Governing law and disputes
These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at New Delhi, India will have exclusive jurisdiction over any dispute arising from these Terms or the Service. We encourage you to first contact our Grievance Officer so we can try to resolve the issue.
13. Grievance Officer
Rajesh Kumar Gaba · info@knowseat.com · SF, F-62, Flat No. 6, Siddhivinayak Apartments, Humayunpur Area Road, Humayunpur, Safdarjung Enclave, New Delhi, Delhi – 110029, India. Grievances are acknowledged within 48 hours and resolved within 30 days.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms here with a new "Last updated" date and notify you in the app or by email for material changes. Continued use of the Service after the changes take effect means you accept them.
15. Contact
See our Contact Us page, or email support@knowseat.com.
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